Service Engineer
Full-time

Job description

Scope and remit

Responsible for providing on-site service, maintenance, and support on a vast range of combustion equipment and plant.

Personal duties

• Carrying out planned and reactive maintenance of industrial combustion, heating, and process equipment on widely varied customer sites
• Responding to customer callouts by telephone or site including participation in the out of hour’s rota system
• Evaluating and resolving technical problems
• Fault finding, diagnosis and repair
• Installing, commissioning, and servicing of combustion and process plant
• Testing and monitoring the performance of equipment and plant
• Providing customers with regular reports and feedback on their service requests, including the completion of relevant digital forms
• After sales; providing customers with upgrade and energy saving options
• Developing and maintaining relationships with customers
• Offering feedback on future product development, features, and functions
• Ensuring compliance with the companies’ health and safety, quality and environmental procedures
• Participation in paid overtime and weekend work
• Flexibility to support business needs nationally when required

This is not an exhaustive list. In addition to the elements in this job description, this role also includes such other duties as the management may from time to time reasonably require.

Qualifications

Essential

• Full driving licence
• Gas qualifications; COCN1, ICPN1, CIGA1 and CORT1

Desirable

• Engineering degree or similar (HNC etc)
• Gas qualifications; CDGA1, TPCP1 and TPCP1A
• IOSH Working Safely and/or Safety passport including confined spaces

Knowledge & Experience

Essential

• A strong proven engineering background within the combustion industry
• Field based service engineer experience
• Previous experience of working to health and safety requirements
• Knowledge of direct gas fired, indirect convection combustion processes

Desirable

• Previous experience with manufacturer products including Nu-way, Riello, Spooner, Imaforni, Double D, Lincat, Haas, Eclipse etc
• Experience in a customer facing role
• Computer literate

Key personal characteristics

Essential

• Electrical and mechanical fault finding skills
• Good level of communication skills, both verbal and written
• Ability to work well under pressure
• Analytical and logical problem solving skills
• Ability to work unsupervised and function as part of a team
• Capable of working accurately at speed with a wide ranging remit
• Willing and keen to undertake relevant training to develop skills in relation to the post

Job benefits

Private Healthcare

Enhanced Pension Scheme

25 days annual leave

Annual cost of living increases

Death in service

Employee assistance programme

Enhanced maternity and paternity payment

Health surveillance screening